Question 1

How do I place an order?

Accepted Answer

Use the Order page, fill in the topic, deadline, page count, formatting style, and upload any source materials. We confirm by email within 1 hour and send a payment link.

Question 2

Which subjects do you cover?

Accepted Answer

Business & Management, Social Sciences, Psychology, Nursing & Health Sciences, Education, and most humanities. Contact us first if your subject is highly technical (engineering, advanced statistics, etc.).

Question 3

What's the shortest deadline you accept?

Accepted Answer

We accept rush orders down to 6 hours, but very tight deadlines should be confirmed on WhatsApp first to make sure a writer is available.

Question 4

Can I order anonymously?

Accepted Answer

Yes — we only need a working email to send the draft. Your name on the account does not have to match anything official.

Question 5

What payment methods do you accept?

Accepted Answer

PayPal and M-Pesa. Bank transfer is available on request for larger orders.

Question 6

When do I pay?

Accepted Answer

Full payment is required before a writer is assigned. This keeps your place in the queue and locks in the deadline.

Question 7

Are prices final?

Accepted Answer

Yes — the price quoted at checkout includes the writer, editing, formatting, and a free originality check. Rush surcharges, if any, are shown before you pay.

Question 8

Is there a discount for repeat clients?

Accepted Answer

Yes — returning clients receive a loyalty discount after their second order. Ask on WhatsApp.

Question 9

Are revisions free?

Accepted Answer

Yes. Free revisions are included for 7 days after delivery, as long as the revision request matches the original instructions you provided.

Question 10

What if the work doesn't match my instructions?

Accepted Answer

Ask for a revision first. If we cannot bring the work up to spec, we offer a partial or full refund per the Refund Policy.

Question 11

How long do refunds take?

Accepted Answer

Approved refunds are processed within 5–10 business days back to the original payment method.

Question 12

Will anyone know I used your service?

Accepted Answer

No. Your name, email, and order details are never shared. We don't post, resell, or republish client work.

Question 13

Do you keep my uploaded files?

Accepted Answer

Files are kept for up to 24 months in case you need a re-download or to settle a dispute, then deleted. You can request earlier deletion at any time.

Question 14

Is my payment information visible to writers?

Accepted Answer

No. Writers never see your billing information — payments are handled through PayPal and M-Pesa.

Question 15

When does the deadline clock start?

Accepted Answer

Once payment is confirmed. If you submit instructions at midnight but pay the next morning, the deadline runs from the morning.

Question 16

Can I extend a deadline?

Accepted Answer

Yes — extending a deadline is free as long as the new deadline still gives the writer reasonable time.

Question 17

What happens if you miss the deadline?

Accepted Answer

If we miss an agreed deadline through no fault of yours, you are entitled to a refund per the Refund Policy.

Question 18

Do I need an account to order?

Accepted Answer

Yes — an account lets you see order history, download finished work, and request revisions from one place.

Question 19

Can I sign in with Google?

Accepted Answer

Yes — Google sign-in is supported alongside email/password.

Question 20

I forgot my password.

Accepted Answer

Use the 'Forgot password' link on the sign-in page to receive a reset email.

Question 21

How do I delete my account?

Accepted Answer

Email privacy@junewriting.com from the address on your account and we will delete your account and associated records.

Frequently Asked Questions

Ordering

Payment

Revisions & Refunds

Confidentiality

Deadlines

Account & Login